Returns and Exchanges

Whitehot Jewellery is confident that all our customers will be completely happy with their purchases, however in the unlikely event of a manufacturing fault or a "change of mind" we will honour our obligations as listed below.

  1. Manufacturing faults will be repaired or replaced at no cost to our customers within   one month of purchase date. Returned item along with proof of purchase is required. Manufacturing faults do not include general wear & tear, rings that have been bent out of shape, tarnished or worn plating.
  2. A "change of mind" exchange or issue of a credit note can only be considered where the item is received in our office in its original/unworn condition within 14 days of purchase date. Damaged items, including inadequate packaging when returning to our office cannot be exchanged or issued with a credit note.
  3. Due to health regulations we are unable issue a credit note or exchange earrings unless it is due to a manufacturing issue, in which case the item will be replaced.